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Topics: Decision theory, Decision making, Emotion Pages: 55 (14658 words) Published: February 13, 2013

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Assignment Set- 1

Master of Business Administration-MBA Semester 1MB0038

Management Process and Organization BehaviorQ.1 Write a note on the managerial roles and skills?

ANS:According to Mintzberg (1973), managerial roles are as follows:
1. Informational roles2. Decisional roles3. Interpersonal
roles1.Informational roles: This involves the role of assimilating and disseminatinginformation as and when required. Following are the main sub-roles, whichmanagers often perform:a. Monitor

collecting information from organizations, both from inside andoutside of the organizationb. Disseminator

communicatinginformation to organizational membersc. Spokesperson –
representing the organization to outsiders2.Decisional roles:It involves decision making. Again, this role can be sub-divided in to the following:a. Entrepreneur

initiating new ideas to improve organizational performanceb. Disturbance handlers

takingcorrective actionto cope with adverse situationc. Resource allocators –
allocating human, physical, and monetary resourcesd. Negotiator –
negotiating withtrade unions, or any other stakeholders

3. Inter`personal roles: This role involves activities with people working in theorganization. This is supportive role for informational and decisional roles.Interpersonal roles can be categorized under three sub-headings:a. Figurehead

Ceremonial and symbolic roleb. Leadership

leading organization in terms of recruiting,motivating etc.c. Liaison –
liasoning with external bodies and public relations
activities.Management Skills: Katz (1974) has identified
threeessentialmanagement skills:

technical, human, and conceptual.Technical skills:The ability isto applyspecialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technicalskills on the job. Vocational and on-the-job training programs can be

usedtodevelopthis type of skill.Human Skill:This is the ability to work with, understand and motivate otherpeople (both individually and a group). This requires sensitivity towards othersissues andconcerns. People, who are proficient in technical skill, but not withinterpersonal skills, may face difficulty to manage their subordinates. To acquirethe Human Skill, it is pertinent to recognize the feelings and sentiments of others,ability to motivate others even in adverse situation, andcommunicateown feelingsto others in a positive and inspiring way.Conceptual Skill:This is an ability to critically analyze, diagnose a situation andforward a feasible solution. It requires creative thinking, generating options andchoosing the best available option.

Q.2 Explain the social learning theory in details?
ANS: One of the most influential learning theories, the Social Learning Theory(SLT), was formulated by Albert Bandura. It encompasses concepts of traditionallearning theory and the operant conditioning of B.F. Skinner.However, the theory strongly implies that there are types of learning wherein directreinforcement is not the causal mechanism; rather, the so called social element canresult to the development of new learning among individuals. Social LearningTheory has been useful in explaining how people can learn new things and developnew behaviors by observing other people. It...
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