Questions - Shc 21.Doc

Topics: Knowledge, Communication, Psychology Pages: 3 (446 words) Published: May 16, 2013
Learner Name______________Rebecca Louise Howard_____________________

Unit – SHC21

|Unit |Learning outcome(s) |Assessment criteria |Questions | |SHC21 |1 |1.1 |Identify 3 different reasons why people communicate | |Answer | |People communicate to express needs, share ideas and information, to reassure, express feelings, socialise, share experiences, build | |relationships and ask questions. | | | | |1 |1.2 |Explain how effective communication affects all aspects of own work | |Answer | |communication with service users or colleagues supports the development of effective relationships, aids understanding of individual | |needs, helps to build trust, prevents misunderstandings, and supports the development of personal knowledge and skills. | | | | |1 |1.3 |Explain why it is important to observe an individual’s reactions when | | | | |communicating with them. | |Answer...
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