organizational communication

Topics: Decision theory, Maintenance, Decision making software Pages: 45 (4831 words) Published: January 24, 2014
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Maintenance strategy selection
using AHP and ANP algorithms:
a case study


Selim Zaim
Department of Mechanical Engineering, Marmara University, Istanbul, Turkey

Ali Turkyılmaz
Department of Industrial Engineering, Fatih University, Istanbul, Turkey

Mehmet F. Acar
Department of Management, Fatih University, Istanbul, Turkey

Umar Al-Turki
Systems Engineering Department,
King Fahd University of Petroleum & Minerals, Dhahran, Saudi Arabia, and

Omer F. Demirel
Department of Industrial Engineering, Fatih University, Istanbul, Turkey Abstract
Purpose – The purpose of this paper is to demonstrate the use of two general purpose decision-making techniques in selecting the most appropriate maintenance strategy for organizations with critical production requirements.

Design/methodology/approach – The Analytical Hierarchical Process (AHP) and the Analytical Network Process (ANP) are used for the selection of the most appropriate maintenance strategy in a local newspaper printing facility in Turkey.

Findings – The two methods were shown to be effective in choosing a strategy for maintaining the printing machines. The two methods resulted in almost the same results. Both methods take into account the specific requirements of the organization through its own available expertise. Practical implications – The techniques demonstrated in this paper can be used by all types of organizations for selecting and adopting maintenance strategies that have higher impact on maintenance performance and hence overall business productivity. The two methods are explained in a step-by-step approach for easier adaptation by practitioners in all types of organizations. Originality/value – The value of the paper is in applying AHP and ANP decision-making methodologies in maintenance strategy selection. These two methods are not very common in the area of maintenance, and hence add to the pool of techniques utilized in selecting maintenance strategies. Keywords Maintenance planning, AHP, ANP, Maintenance strategy, Strategy selection, Maintenance, Turkey

Paper type Case study

Journal of Quality in Maintenance
Vol. 18 No. 1, 2012
pp. 16-29
q Emerald Group Publishing Limited
DOI 10.1108/13552511211226166

The authors acknowledge the support of both Fatih University and King Fahd University. They also acknowledge the anonymous referees for their constructive comments. They thank Sedat Kızıltunc for his collaboration. They also wish to acknowledge the support provided by upper management of Zaman newspaper.

1. Introduction
The cost of maintenance is becoming increasingly critical with the increasing competition in the business environment. The competition is leading to more focus on cost reduction in operations and maintenance. Cost reduction may immediately be reflected on pricing and hence, gaining edge over competitors. Maintenance cost constitutes a major portion of total operations cost and hence is central to most cost reduction programs. Such programs should be done with care so that other requirements such as quality are not sacrificed.

Maintenance costs can reach to 15-70 percent of production costs according to different sectors (Bevilacqua and Braglia, 2000). Moreover, maintenance directly or indirectly influences product quality, safety and reliability. Nowadays, maintenance is considered as “profit contributor” and “partner” for worldclass competitiveness (Waeyenberg and Pintelon, 2002). Rausand (1998) identified the four probable consequences of failure:

(1) safety of personnel;
(2) environmental impact;
(3) production availability; and
(4) cost of material loss.
Maintenance is one of the most crucial issues in today’s competitive manufacturing environment. Machine failure may cause various business related problems such as; missing delivery dates, loss of...

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