KNOWLEDGE MANAGEMENT PROCESS IN INTAN
According to Rumizen (2002), knowledge management is a systematic process by which knowledge needed for an organization to succeed is created, captured, shared and leveraged. Basically, knowledge management process comprises three basic critical processes which are Knowledge Acquisition, Knowledge Sharing, and Knowledge Utilization. Knowledge Acquisition is a process of development and creation of insight, skills and relationship. Knowledge formalization tools are examples of direct knowledge acquisition. Next, knowledge sharing is a collaborative transfer of knowledge which disseminate and making available what is already known either supported not supported by information technology (IT). It involves the collaborative support and the communication. Possibly, the sharing process has to be optimized on the specific context. The third one is knowledge utilization. It is an integration of learning within the organization in which whatever is broadly available throughout the organization can be generalized and applied, at least in part to new situations. It involves the utilizing technology, supporting informal knowledge and prevents excessive formalization. In INTAN, this organization is encouraging their employee to shared knowledge through share thinking among the management and employee with the purposed of fulfilling customers’ and stakeholders’ demand. Course coordination and support staff system in INTAN are closely aligned with the overall shared purposed of providing training courses to Malaysian public sector. In addition, at INTAN any disagreement on the content, methodology, and the effectiveness of certain program are discussed openly. This is because, INTAN believes that communication between lower level and top management are very important to ensure efficient and effective training for customers. As part of its continuous learning process, INTAN also conducts evaluations for its trainers (lecturers), courses,...
References: Sta. Maria, R.F. (2002) Learning for a Change: A Guide to Developing Learning Cultures in the Malaysian Public Sector. Kuala Lumpur: INTAN
Jeong Chun Hai @Ibrahim. (2007). Fundamental of Development Administration. Selangor: Scholar Press.
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