Decision Support System and Kl

Topics: Decision support system, Oracle Corporation, Information technology Pages: 8 (2380 words) Published: September 8, 2013
KL Worldwide Enterprises Case evaluation Paul King / Tim Jasinski

This case deals with the challenges faced by the KL business due to tightening margins and Internet KL look-alike sites and how the KL technology organization would respond to these challenges. The technology organization needs to evaluate how it currently delivers its services, how to improve production capabilities and capacity, along with their supporting processes to meet the business challenges of integration of anticipated acquisitions, and how to add “more sizzle” to the KL experience.

Current Situation at KL

The business challenges facing KL are:-
•How to streamline the integration of acquired organizations •How to shorten the design / product delivery cycle
•How to cut operating costs to invest in product innovation •How to leverage the internet

All of these challenges share a common theme - that of access to, and sharing of, data (what is in the pipeline, where is it headed, who needs what when). There are two major software systems deployed which are not currently delivering the full value that they could:- •SAP Manufacturing and Supply Chain Management

•Oracle eBusiness Suite

KL’s CIO, Kelly Barnes, is also faced with the reality that the ITS group does not have a great reputation with either the COO (Jens McCreary) or the CFO (Juliet Allen). They are both looking for the Information Technology Services organization (ITS) to deliver more capabilities with less dollars and to justify those dollars spent with an ROI analysis.

Recommendations

As much as 10% of KL’s overall operating budget is devoted to IT related costs, including hardware, software, services and personnel. Barnes needs to effectively utilize this budget to deliver and distribute the core applications (SAP/Oracle) effectively across the enterprise. Barnes also needs to find ways to shrink her base budget to free up dollars for investment in other technology that will enhance the ability to gather and deliver timely information. Barnes should do the following;

•Review / update projects related to providing updated WEB pages, internet portals and cost effective communications channels such as VPN •Develop a plan to outsource the deployment and upgrade of the SAP/Oracle systems into the key manufacturing, marketing, and distribution locations to leverage the future cost savings associated with these applications and free up the local ITS talent to maintain daily operations •Implement a business case approach to new IT projects/services that support the integration and upgrading based on the SAP and Oracle systems selected to support the company’s core functions •Work with the business to lay out the business justification for each new technology initiative and develop a proper ROI for it. Accountability also needs to be taken by the business for results •Use Microsoft SharePoint to create collaborative spaces to share data and to track its use •Implement the decision support system add on for Oracle eBusiness Suite – ensure that it is web-based KL Worldwide Enterprises Case evaluation Paul King / Tim Jasinski

This case deals with the challenges faced by the KL business due to tightening margins and Internet KL look-alike sites and how the KL technology organization would respond to these challenges. The technology organization needs to evaluate how it currently delivers its services, how to improve production capabilities and capacity, along with their supporting processes to meet the business challenges of integration of anticipated acquisitions, and how to add “more sizzle” to the KL experience.

Current Situation at KL

The business challenges facing KL are:-
•How to streamline the integration of acquired organizations •How to shorten the design / product delivery cycle
•How to cut operating costs to invest in product innovation •How to leverage the internet

All of these challenges share a common theme - that of access to, and sharing of, data...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Decision Support Systems Essay
  • Group Decision Support Systems Essay
  • Decision Support Systems Essay
  • Essay about Decision Support System
  • Decision Support Systems
  • Essay about Decision Support Systems
  • The Components of a Decision Support System Essay
  • Decision Support System Research Paper

Become a StudyMode Member

Sign Up - It's Free
A Perfect Day | Chad Wild Clay | Демократия 1.1.3 [RUS][ANDROID] (2013)