Decision Making and Response Feedback

Topics: Decision making, Krispy Kreme, Dunkin' Donuts Pages: 12 (1977 words) Published: September 27, 2013
Review Test Submission: Quiz 2
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Content
User
Bob Smith
Course
Principles of Management
Test
Quiz 2
Started
9/27/13 11:50 AM
Submitted
9/27/13 12:15 PM
Status
Completed
Attempt Score
13 out of 20 points  
Time Elapsed
24 minutes out of 1 hour.
Instructions

Question 1
0 out of 1 points

 
When done correctly, management by objectives (MBO) is an extremely effective method for ____. Answer

Selected Answer:
  
brainstorming

Response Feedback:
MBO is defined as a four-step process in which managers and employees (1) discuss and (2) select goals, (3) develop tactical plans, and (4) meet regularly to review progress toward goal accomplishment. MBO focuses on shorter-term tactical planning.

Question 2
0 out of 1 points

 
Krispy Kreme
Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as “the hottest brand in America.” The company’s success in an environment which has made success difficult for many food operations is due in large part to the long-term vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade.

Refer to Krispy Kreme. Which of the following would be an example of an operational plan for Krispy Kreme? Answer

Selected Answer:
  
to open a new plant for making doughnut mix outside the U.S.

Response Feedback:
Operational plans are day-to-day type decisions such as this advertising move.

Question 3
0 out of 1 points

 
Which of the following is the most specific type of standing plan? Answer

Selected Answer:
  
procedures

Response Feedback:
Rules and regulations are defined as standing plans that describe how a particular action should be performed or what must happen or not happen in response to a particular event. Rules and regulations are more specific than procedures because they precisely define what must happen (and not happen) in response to a particular event.

Question 4
1 out of 1 points

 
Which of the following is a disadvantage of face-to-face brainstorming that is overcome by electronic brainstorming? Answer

Selected Answer:
  
production blocking

Response Feedback:
One example of production blocking is having to wait your turn to share your idea.

Question 5
1 out of 1 points

 
Krispy Kreme
Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as “the hottest brand in America.” The company’s success in an environment which has made success difficult for many food operations is due in large part to the long-term vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade.

Refer to Krispy Kreme. Krispy Kreme’s goal to open six new Krispy Kreme stores by 2009 in British Columbia where it already has a well-established reputation would be an example of a S.M.A.R.T. goal because it is ____. Answer

Selected Answer:
  
specific, measurable, attainable, realistic, and timely

Response Feedback:
These are the characteristics of...
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