Decision Making and Productivity

Topics: Decision making, Decision theory, Decision making software Pages: 2 (464 words) Published: November 9, 2013
Why is high productivity important for a nation? 2. Why do you suppose that service jobs have lower productivity than manufacturing jobs? 3. How can a company gain a competitive advantage by having higher productivity than its competitors have? Answer: high productivity important for nation because high productivity increase the economic level and also increase the living standard ...increase GDP of the country and give competitive advantage in the market , productivity means to work with efficiency . 2. Why do you suppose that service jobs have a lower productivity than manufacturing jobs? Service jobs have lower productivity than manufacturing jobs. Because services represent an increasing share of the economy, this places added importance to understanding and dealing with the challenges of managing services. Jobs in service environments are often less structured than in manufacturing environments. Customer contact is usually much higher in services. In many service, worker skill levels are low compared to those of manufacturing workers. Service performance can be adversely affected by workers emotions, distractions and some other factors that are beyond the manager’s control. Because of these factors, quality and cost are more difficult to control along with productivity. According to Stevenson (2009 pg. 57) states “service productivity is more problematic than manufacturing productivity. In many situations, it is more difficult to measure, and thus to manage. Numerous factors affect productivity, generally they are methods, capital, quality, technology, and management. Some of the problems include fax machines, copiers, the internet, search engines, voice mail, automation, calculators, computers email and software”.

How can a company gain a competitive advantage by having a higher productivity than its competitors? In order to gain a competitive advantage by having higher productivity than its competitors, companies must be able to identify consumer...
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