Computer reservations system
A computer reservations system (or central reservation system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel. Originally designed and operated by airlines, CRSs were later extended for the use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as global distribution systems (GDS). Airlines have divested most of their direct holdings to dedicated GDS companies, who make their systems accessible to consumers through Internet gateways. Modern GDSes typically allow users to book hotel rooms and rental cars as well as airline tickets. They also provide access to railway reservations and bus reservations in some markets although these are not always integrated with the main system. History
In 1946, American Airlines installed the first automated booking system, the experimental electromechanical Reservisor. A newer machine with temporary storage based on a magnetic drum, the Magnetronic Reservisor, soon followed. This system proved successful, and was soon being used by several airlines, as well as Sheraton Hotels and Goodyear for inventory control. It was seriously hampered by the need for local human operators to do the actual lookups; ticketing agents would have to call a booking office, whose operators would direct a small team operating the Reservisor and then read the results over the telephone. There was no way for agents to directly query the system Computer reservation system
Computer reservation systems are primarily used for inventory management by airlines, hotels, and other tourism and hospitality enterprises. Enhanced and sophisticated CRS configurations and functionality offer companies an integrated solution for several processes including managing sales, bookings, customer relationship management and service, other marketing practices, yield management, payments and accounting even at a...
Please join StudyMode to read the full document