Communication occurs when a message is sent by one person and received and understood by another person. Communicating effectively is essential to successful business operations. Company personnel must communicate with their coworkers, clients, and vendors to achieve the company’s goals. Customer requests and questions must be answered clearly and promptly to maintain goodwill.
GOALS OF COMMUNICATION
The goal of communication is to convey information—and the understanding of that information—from one person or group to another person or group. This communication process is divided into three basic components: A
transmits a message through a
The sender first develops an idea, which is composed into a message and then transmitted to the other party, who interprets the message and receives meaning. Developing a message is known as encoding.
Interpreting the message is referred to as
In effective communication, the message must be understood as the speaker or writer intends. If the listener or reader interprets the message differently, problems may occur. A communication barrier
anything that interferes with successful communication. Communication barriers can be internal and external.
Internal Communication Barriers
An internal barrier prevents the message from being understood. Mental or emotional distractions, biases, and lack of motivation are other examples of internal communication barriers. ● When you are worried about something or emotionally distressed, you may have trouble focusing on a message. As your mind wanders, you may miss part of the message. ● If you have a negative bias toward the topic, it may be hard to accept positive comments. Such as, if you have had a bad experience with two printers of the same brand, you probably have a negative bias toward this brand.
● Lack of motivation means that you have no...
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