cja304 effective communication skills

Topics: Communication, Nonverbal communication, Writing Pages: 5 (1856 words) Published: January 9, 2014


Communication Skills
CJA 304
11/14/2013
University of Phoenix
Communication Skills

In law enforcement it is critical for officers to be proficient in the art of communication both written and oral. All officers from a rookie to the head of command will find that a career in criminal justice demands a person “read, write, and understand what is written, as well as to orally transmit and receive information” (Wallace & Roberson, 2009). Communication has a flow of information that follows an informal and formal channel of communication. The informal way of communication would be talking to a group of friends in a lunchroom and a formal way of communication would be in a courtroom testimony. In order for an individual to communicate one must be able not to just listen, but the person must be able to hear. If a person is ineffective at listening just happens to be one of the one of the major barriers of the five barriers of communication. The barriers of communication are what avert people from passing on information clearly and promptly. Without proper communication in the law enforcement field there can be major fallouts within the departments. Braking down effective communication in order to gain a better understanding of what is needed to have strong communicated organization. Communication is a several step process that involves two or more individuals. The primary purpose of communication is to exchange or share information. Law enforcement interpersonal skills involve communication between a citizen and an officer or between a special investigator and an officer; or it could be a group of officers involving in communicating among another. The process of communication will involve two types of communication: verbal and nonverbal. Nonverbal communication can come in different forms and can help an officer decipher whether or not a person is telling the truth or lying. A nonverbal way of communication would be written communication via e-mail, reports, and notes from meetings, notes taken from victim and suspects, etc. Nonverbal communication may include facial expressions. Body language is one of the biggest ways an officer can either help a person or victim or question a potential suspect to see if the person is avoiding the truth. Facial expressions or body language can be used to convey emotions when words are not present. In some cases reading a person’s body language can send the person the wrong message, even though the words are saying something completely different. Nonverbal communication is emotions, how the person is feeling. Nonverbal communication is commonly used in routine traffic stops for DUI’s because most suspects will lie when they are drunk. Officers doing these stops can determine quickly if a person is drunk because of his or her body language and eye movements. The officer will then perform a sobriety test, sobriety test is a way to determine if the person is drunk but the person’s body language will be the factor that gives away the suspects lies. Verbal communication is transmitting information vocally. This type of communication could include sharing information or expressing an idea between two individuals or a group of people. When verbally communicating, it is important to have the right tone and establish credibility from the start. During verbal communication an individual must speak objectively, clear, and consistently. Speaking is just one part of verbal communication. Verbal communication also involves listening from the receiver or receivers and giving feedback to the sender as a confirmation that the message was received and understood. When discussing verbal communication there is one common misconception that it is only speaking face-to-face. Reading more into communication that is not a true statement, listening is a major part of communication and make a difference when people understand what is actually going on. When in a criminal...

References: Effective communication for criminal justice professionals. . Belmont, CA 94002-: Wadsworth/Thomson Learning. Lee, Hatesohl, D, D. (1993, October).
Listening: our most used communication skill. Retrieved from http://extension.missouri.edu/publications/DisplayPub.aspx?P=CM150 Rahman, Hirsch, Shah, I, J, S. (2007, September 1).
Miller. L. S., & Whitehead, J. T. (2011). Report writing for criminal justice professionals (4th ed.). Burlington, MA: Anderson Publishing.
Stainbrook, M. G. (2004, August). Rallying your troops. Retrieved May 28, 2012, from Police Mag: http://www.policemag.com/Channel/Patrol/Articles/Print/Story/2004/08/Rallying-the-Troops.aspx
University of Waterloo. (2000). Centre of Teaching Excellence. Retrieved from http://cte.uwaterloo.ca/teaching_resources/tips/effective_communication_barriers_and_strategies.html
Wallace, H. & Roberson, C. (2009). Written and interpersonal communication: Methods for law enforcement (4th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
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